Return Policy

Return Policy for Valu

At Valu we want to make sure you are happy with your purchase. However, if you are not completely satisfied, we offer a 100 day returns policy from the date you receive your order.

Conditions for returns:

Reflection period:
You have 100 days after receiving your order to register a return.

Condition of the product:
The product must be in unused and unopened condition, with the original packaging and tags intact. The item must not be damaged, washed or used. If the item shows a defect, please contact us for further instructions.

Return process:
To register your return, please send us an email at info.getvalu@gmail.com . Please include your order number and the reason for return.
You will then receive a return form and instructions for returning the product.

Postage costs:
You will be responsible for the costs of returning the product, unless the product is defective or an error on our part.

Refunds:
After receiving and inspecting the returned product, the amount will be refunded to the original payment method. This may take several business days. Shipping costs are non-refundable unless it is an error on our part.

Exceptions:
Some products cannot be returned for hygienic reasons. This applies, for example, to products that come into direct contact with the skin (such as care products).

Contact details for returns:
If you have any questions about the return process or need any assistance, please feel free to contact us via the contact page or by sending an email to info.getvalu@gmail.com

We strive to make your experience with Valu as pleasant as possible and are always ready to help you.

Yours sincerely,
Value